ONEHUNDRED
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01 How we work · Step 3/3

Your system runs. Always.

Production systems do not forgive mistakes. That is why we take full operational responsibility: contractually defined SLAs, proactive monitoring, and a team that spots problems before they become incidents.

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Response time
Under 15 minutes for a P1 incident
Reachability
24/7 for you and your systems

02 What you get

Complete. Clearly defined.

01

Proactive Monitoring

Correlated alerts instead of alert fatigue. Issues are spotted before you notice them.

02

Patch and Backup Management

Automated, tested patches. Encrypted 3-2-1 backups in the EU with regular restore tests.

03

Incident Management

ITIL-compliant incident and escalation management, including a post-mortem within five business days.

03 The detail

Measurable. Contractual.

Documentation
Living operations documentation, architecture, assets and runbooks always up to date.
Patch management
Automated, tested patches, critical updates deployed within 24 hours.
Backup
Encrypted 3-2-1 backups in the EU, RPO up to 24 hours, RTO up to 4 hours, regular restore tests.
Support
One team, three channels: ticket portal, Slack and hotline, in German and English.
24/7 management
Monitored around the clock by certified cloud engineers.
Monitoring and alerting
Proactive monitoring with correlated alerts.
Incident management
ITIL-compliant incident and escalation management, including a post-mortem within five business days.
Service reporting
Monthly report with KPIs, trends and recommendations for your cloud optimisation.
BSI GrundschutzISO 27001 compatibleGDPR-compliantNIS2SOC 2 ready

04 The next step

Operation is not an endpoint

Consulting and Transition show how we got here.

01

Consulting

Clarity on your current state and goal, with concrete output in two to four weeks.

 02

Transition

We implement what Consulting has planned: migration, platform build, CI/CD.

 Base

Platform

The open stack that Consulting, Transition and Operation all build on.

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05 Fasttrack analysis

Nils Hornke
Nils HornkeCEO, onehundred

Ready to hand over responsibility?

Handing off the operation of a system is one of the most important decisions there is. We take that responsibility seriously and walk through it with you, step by step.

Request Operations

15 minutes · not a sales call · book directly in the calendar